REI

Today, I had to make two trips to your shop due to purchasing a stove with four major defects. As a result, I had to replace it with a new unit. I kindly requested a discount or any form of appreciation for the inconvenience caused. However, the manager did not address my concerns and didn’t even meet with me in person, which I found to be disappointing. As a loyal Co-op member who has made significant purchases at your shop, this customer service experience fell short of my expectations. In the future, I may consider exploring alternative shopping options.

I went there today during the sale and it was amazing. They had a lot of customers and were helping each one with amazing customer service. Brett really helped me with some boots. Abbey (apologies if misspelt any names) helped me with a bag and was very helpful. Danielle helped me at the register and was very kind. Carly helped me with some rental information. I didn’t know REI rented tents! Thomas helped me with some information as well. Amazing service and everyone wants to help. And the sale was great too!

Stopped in with my son after we had lunch at Shake Shack next door (which is consistently awesome BTW) Cool enough store loaded with amazing sporting merch. The snarky jaded, self-important, fake-centric sales staff were absolutely comic. One clown in the bike dept felt compelled to warn me I was looking at and admiring a customer's bike that was in for service stating "that's a customer's bike" rather than the traditional hi, can I help you? etc or showing me new bikes for sale LOL...This in addition to the condescending side eyes of the sales staff as we browsed. Mind you we didn't buy anything, so touché, but lot's of posturing and swagger from a bunch of retail sales people pulling $18 an hour.

REI started off with Kayaking classes where were amazing and then extended to a bike class and multiple visits to the bike store, all classes are very detailed and thorough. The staff here are amazing and very courteous, am yet to see a staff who wasn't polite / not in a good mood which itself I believe speaks highly of the staff and the company

Yesterday Saturday, May 20, I went to REI in Vernon Hills in the afternoon around 5:00 pm to ask for assistance in assembling my son’s tricycle that he received as a gift; when the person in the service shop came to talk to me, supposedly the mechanic that was at that time was RUDE to us he asks me where I get that bike from. I told him that my son got it as a gift. Then he said that I should return it because that bike was garbage; that was a brand he never hears of before and that he was not even touching it. And that wasn't worth it to get it together and invest money doing it. I felt so frustrated. I told him again that it was a gift someone got for him and I couldn't go to that person and tell him I don't want his gift because it was too cheap and not a good brand. And when I was leaving, he offered to come back some other day to show me a good kind of bike to buy. And I responded to him that I didn't need a fancy bike that is for my son, who has disabilities and can't ride a two-wheeler bicycle, and my son only rides it around the block. Why can people be so offensive and inconsiderate sometimes?